Launch your Mail program.
Step 1 - Add Account
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Choose File > Add Account
- or
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Choose Mail > Preferences, click the Accounts tab, click the + sign (bottom left)
This will start the Add Account Wizard.
Step 2 - Fill in your Contact Info
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Fill in your name, and email address and password we provided. Click Continue.
Step 3 - Incoming Mail Server
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Account Type: POP
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Description: (optional, for your own use)
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Incoming Mail Server: incoming.mightymerchant.com
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User Name: Enter your entire email address (ie, yourname@yourdomainname.com)
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Password: the password we provided to you
(Note: if an error message pops up stating the mail server certificate is invalid, click Connect and proceed.)
Step 4 - Outgoing Mail Server
You have two choices.
a. If you already have an outgoing mail server set up from the company you are using to connect to the Internet, you should be able to select that. Examples: smtp.yourdomain.com, smtp.comcast.net
b. If your local ISP's outgoing server isn't working or you are not sure what it is, then do the following:
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Click the Outgoing Mail Server drop-down list and select "Add Server..." (or you may simply type it into the window, it works differently on various versions of Mac Mail)
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Enter outgoing.mightymerchant.com as the outgoing mail server. Do not put "mail." or "smtp." or anything like that before it.
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In the "Authentication" drop-down list select "Password". (Or click the "Use Authentication" checkbox)
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Enter the same User Name and Password that you entered in the steps above.
Note: Make sure you do NOT check the box to use "Secure Sockets Layer (SSL)"
Click OK.
* If you are using
outgoing.mightymerchant.com, and the program tells you it cannot connect to the server, uncheck Authentication so it is not being used. You will need to go back into the settings later and fix this manually (in Step 5 - Final Steps and Troubleshooting).
(Note: if an error message pops up stating the mail server certificate is invalid, click Connect and proceed.)
Step 5 - Final Steps and Troubleshooting
Mac Mail is not an easy program to setup, and if you are able to send and receive messages at this point, consider yourself fortunate. Most of us have to go back into the settings and change a few things.
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Ctrl-Click the name of your new mailbox and choose "Edit [mailbox]..." (or choose Mail > Preferences, click the Accounts tab, and select your new account.)
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Under "Account Information", check that the settings look okay. Make sure the User Name is the full email address, incoming mail server is "incoming.mightymerchant.com" and the correct outgoing mail server is chosen.
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Click the Advanced tab and make sure the "Remove copy from server after retrieving message" is checked and below it you have selected "Right Away" from the drop-down list.
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Also under the Advanced tab, make sure the Port is 110, "Use SSL" is not checked, and Authentication is set to Password.
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Click Ok. (or click the red button in the top-left and choose Save).
If your test emails do not work, go back into the Settings one more time and make sure all the changes were saved properly. It takes a couple tries sometimes!
If you still cannot get it to work, then give us a call!
